Troubleshooting
Broadband connection problems
In order to resolve a connection problem
with your Broadband service a simple diagnosis of the
problem at hand must be undertaken. This can be done by
checking the status of the lights on
your Broadband modem, a Windows error code
or message or other symptoms you may
be experiencing on your PC
Modem lights
If you are not able to connect to
Broadband look at the lights on your Broadband modem and
then select the help for the appropriate image below.
Please note that when you have just switched your computer on the modem can take up to 30 seconds to initialise and pick up the Broadband signal. The initialisation process from switching your computer on to when your modem will be ready to connect to Broadband will occur as follows:
  |
ADSL light
: USB light: On Click here |
  |
ADSL light
: Off USB light: On Click here |
  |
ADSL light
: Off USB light: Off/Red Click here |
|
|
ADSL light
: On USB light: On Click here |
Please note that when you have just switched your computer on the modem can take up to 30 seconds to initialise and pick up the Broadband signal. The initialisation process from switching your computer on to when your modem will be ready to connect to Broadband will occur as follows:
Other symptoms
Does your system keep on shutting down
every time you try to connect to the Internet? Do you see an
error message containing the text RPC Service Terminated
unexpectedly.