No ADSL Light
If you are experiencing problems getting connected to Broadband and your modems ADSL light is off follow these steps to troubleshoot the problem:
  • This problem is normally always caused because the RJ11 cable (see diagram below) is not plugged in correctly.
  • Check that the modem connection to the RJ11 cable is firm and also that the cable is plugged into an ADSL filter which then plugs directly into a main telephone socket. 
  • Ensure that you are NOT using a phone extension cable as this can cause deterioration in the phone signal.
  • Now try to reconnect.
  • Remove all other devices connected to the phone line in your property so that your modem is the only device connected to the phone line via an ADSL filter. Reboot and retry connecting. 
  • If this does not resolve the problem then switch the ADSL filter in use with the other filter provided in the Universal Broadband pack to ensure the filter is not faulty.
  • Uninstall the modem software by running the installation CD and selecting uninstall. Be sure to remove the modem after having uninstalled the software.
  • If you run the installation CD again it will then allow you to install the modem freshly on your computer. Now try reconnecting.