Troubleshooting Broadband connection problems
 
 
In order to resolve a connection problem with your Broadband service a simple diagnosis of the problem at hand must be undertaken. This can be done by checking the status of the lights on your Broadband modem, a Windows error code or message or other symptoms you may be experiencing on your PC
 
 
 
Router lights for the SpeedTouch 510 and 546
If you are not able to connect to Broadband look at the lights on your Broadband Router and then select the help for the appropriate image below.

Speedtouch 546

No Lights are on or flashing Power

Solution:

  • Make sure the router is plugged into an electrical outlet and you using the correct 15V AC Power adapter
  • Make sure the power is on.
  • Unplug the Router, restart you PC and plug all back in.                                                                     Click here
 

DSL Light is flashing green or no DSL light

Your Broadband service is unable to synchronise

Solution:

  • Ensure your plugged into the right phone line
  • Ensure the micro-filters have been correctly fitted
  • If you using an extension cable -test the router using the master BT socket.
  • If this doesn't fix your problem please email or call Universal Telecom
    Click     here
 

No Ethernet light

No Ethernet connectivity

Solution:

  • Ensure your Ethernet/Network cables are firmly connected
  • Ensure you using the correct cable type
  • Make sure your network card on your PC is working and installed properly.
    Click     here
 

 

Red Internet Light or No Internet Light

Authentication failure

Solution:

  • Check that your username is correct.                       i.e.  custidxxxx_uni@dslconnect.co.uk
  • Check that your password is correct.
    Click     here
 

 

Speedtouch 510

 

 

 No Lights are on or flashing Power light

Solution:

  • Make sure the router is plugged into an electrical outlet and you using the correct 15V AC Power adapter
  • Make sure the power is on.
  • Unplug the Router, restart you PC and plug all back in.                                                                     Click here

 

DSL @ Light  is flashing Amber or no DSL light

Your Broadband service is unable to synchronise

Solution:

  • Ensure your plugged into the right phone line
  • Ensure the micro-filters have been correctly fitted
  • If you using an extension cable -test the router using the master BT socket.
  • If this doesn't fix your problem please email or call Universal Telecom
    Click     here
 

 

  

No Ethernet light

No Ethernet connectivity

Solution:

  • Ensure your Ethernet/Network cables are firmly connected
  • Ensure you using the correct cable type
  • Make sure your network card on your PC is working and installed properly.
    Click     here
 

 

Flashing Amber/Green DSL @ Light

Authentication failure

Solution:

  • Check that your username is correct.                       i.e.  custidxxxx_uni@dslconnect.co.uk
  • Check that your password is correct.
    Click     here
 

Please note that when you have just switched your Router, it can take up to 30 seconds to initialise and pick up the Broadband signal. The initialisation process from switching your computer on to when your modem will be ready to connect to Broadband.