Setup your D-Link Router

To setup your D-Link Router with your Universal Broadband Account, please follow the steps below.

1. Confirm that your D-Link Router is an ADSL router, not just a simple network router. You can find this information in the product guide supplied with the router or can check online at D-Link's Product Support Website.

2. Once you have confirmed the router type, setup the hardware and connect it with your PC. For more help with setting up the router hardware, follow the product manual.

3. Once the Router hardware is connected, check if your PC is communicating correctly with router. (You might need to restart the computer, after the router is connected to it). On the desktop click on Start and then on Run. In the open box, type cmd.





It will bring up the command prompt window.



Type command ipconfig in that window and press the Enter / Return key on the keyboard. It will bring up results similar to the image below.



Note the values of IP Address and Default Gateway in the ipconfig command results. If the IP address is in the range of 169. 254.x.x or 0.0.0.0, then your PC is not communicating to the router. In such a case contact your router vendor for support.
If the IP Address is in the range of 192.168.x.x then the network setup should be ok. Note down the values of IP Address and Default Gateway. Close the command prompt window.

4. Place filters on all the phone sockets, and connect the RJ 11 cable between the filter and router. (For more information on physical setup, click here ) It should light up the Power and Status light on the router. (Please note that the label and colours of the front panel lights might vary with different models.)



5. Open Internet Explorer window and in the address bar type in the address that you found for Default Gateway. In case of D-Link router it should be 192.168.1.1. So in this case address bar should contain "http://192.168.1.1"



6. It should bring up a screen similar to the image below. Refer your product manual for the default Router username and password. In case of most D-Link routers, default username & password is admin / admin. Then click on the Login button to continue.



7. In the next window that appears click on the Setup Tab and then the Connection button under WAN Setup. Depending upon the model of your D-Link router any one of the two screens below will appear.



Or



Configure the following settings in the window:
 

• Type: Set the connection Type to PPPoA
• Name: Type a name for the connection. (for example Universal)
• Options: Keep NAT and Firewall checked.
• Encapsulation: Set to VC, make sure LLC is not selected.
• Username: Type your account username (remember it includes _uni@dslconnect.co.uk)
• Password: Type your account password (make sure there are no case or spelling mismatch)
• Keep Alive: Leave default values, do not change.
• Max Fail: Leave default values, do not change.
• MRU: Leave default values, do not change.
• MTU: Change to 1458
• Set Route: Check the option to enable set route
• VPI: 0
• VCI: 38
• QoS: Leave default values, do not change.
• PCR: Leave default values, do not change.
• SCR: Leave default values, do not change.

Now click on Apply. (Please note that it may take up to 5 minutes to apply the new settings)

8. Now click on the Status tab on the top and then Connection Status button on the left side. Connection information will be displayed under the WAN section



Incase the status says disconnected, please note the Disconnect Reason. If it is related to username or password please go back to step 7 and change the username and password there.

9. Click on the Tools tab on the top, then click on System Commands on the left. Click on the Save All button to permanently save the changes.



Once you see the confirmation message that the settings have been saved permanently, close the window. You can now use your browser to connect to different websites.

If you need more information about router settings, click here

If you are still not able to make a connection to Internet, try basic router troubleshooting.

If you are still not able to connect using your D-Link router, try connecting with the modem supplied with your Universal broadband connection.  . For more information on how to connect your speedtouch modem, click here .

If you are able to connect using the modem and not with your D-Link Router, contact D-Link Support .

If you are not able to connect using the modem, then please contact out broadband support team by telephone, email or letter. Please click here for contact details.

Disclaimer: Please note one or more of the above links link to external websites. Universal cannot be held responsible for the information contained in these sites. Neither can we be held responsible for issues caused by the software available from these sites.