This error usually means there is a
problem receiving the Broadband signal at your modem. An
error 680 / 619 would usually also mean you do not have a
solid green ADSL light on the modem. This can be resolved by
following these steps:
Ensure you have checked the following:
Does your telephone Work? (if not
you may have a fault with your telephone line)
Is the cable from the modem to
the filter secure at each end?
If, after checking the above points, you are still not
seeing a solid green ADSL light, we need to look at how you
have the modem and filters attached to the telephone line in
your house.
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Error 680 and both modem lights are
solid green
If the modem installation seems
successful and you have two solid green lights on your modem
but are still receiving the error message- 680: No dial
tone, then:
If you have an internal 56k modem
please disable the modem as follows
Right click on the My
Computer Icon on your desktop and then select
Properties
If you have a Device Manager
tab along the top select this, otherwise select the
Hardware tab along the top and then click on the
Device Manager button
In the Device Manager click
on the + sign on the Modem selection and then...
Identify and right click your
modem icon and select Disable / Properties and then
Disable in this Hardware Profile
After you have completed
this, close down the Device Manager and then restart
your computer and try to reconnect to the Broadband
connection.
If this does not resolve your
problem please call the Universal Broadband Department
on 0800 652 3111 to test your phone line