Troubleshooting
Outlook Express Error 0x800CCC0F
Symptom
When you start Outlook Express or try to
send an e-mail message, you may get one of the following
error messages:
- Your server has unexpectedly
terminated the connection. Possible causes for this
include server problems, network problems, or a long
period of inactivity. Account: 'pop.yourname', Server: 'pop.yourname',
Protocol: POP3, Port: 110, Secure(SSL): No, Error
Number: 0x800CCC0F
Solution
This problem is often modem related. The
first step is to;
- check your
Outlook Express settings, making sure that the POP3
and SMTP servers are as in the screenshots, and that
your full user name and password are correct. (Tip.
Watch out for SMTP spelt as STMP, and that commas are
not there in place of full points).
- If this is OK, read the
Modem and connections troubleshooting guide
- If you're still having problems,
it could be that Outlook Express is itself corrupt.
Microsoft's instructions on how to delete it and
reinstall it, along with making a backup of your address
books etc, are at
for Windows 95, 98, and ME and for
for Windows 2000.
- Other suggestions by Microsoft
are available
HERE
- If this has still not resolved
your problem Symantec Security Systems have detailed
information on modifying your system settings available
here
- If you have Norton Internet
Security or Norton Personal Firewall and you will need
to modify their configuration as advised by Norton and
available
here
- Ensure you do not have email
protection setup on your system.
Details on how to remove it are available for
older and
newer versions of Norton Antivirus