You may get one of the following error messages;
- The connection to the server has
failed. Account: 'pop.yourname', Server: 'pop.yourname',
Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10061, Error Number: 0x800CCC0E
- The host 'pop.yourname' could not
be found. Please verify that you have entered server
name correctly. Account:'yourname', Server 'pop.yourname;
protocol: POP3, Port:110'Secure(SSL):No, Socket
Error:11001,Error Number 0x800CCC0D.
If you have not changed anything since the last time you
checked / sent mail, do not adjust your settings simply
close Outlook Express, reopen it and try again later.
If this has not resolved your problem you need to check your
Outlook Express settings, making sure that the POP3 and
SMTP servers are as in the screenshots, and that your full
user name and password are correct.
Then test your connection by following this procedure.
- Click the Start button
then RUN type in cmd on (Windows
NT/2000/XP) or Command (Windows 95/98/ME). This
will open a new command prompt window, with white text
on a black screen.
- Type in the following exactly as
it appears. You will not see what you are entering so
take it slowly, and if you make a mistake, start again.
telnet pop.yourname 110 and then click the Enter
key on your keyboard. You will then be connected to the
- Type in USER followed by
your email address e.g. USER email@example.com
and then click the Enter key. You will then get a
message +OK Please enter your pass, with the PASS
- Type in PASS followed by your
password e.g. PASS andre007and click the Enter
key. If it is correct, you will get an OK Well done
- If you can do this, you have
connected to the unidsl server and so the problem lies
somewhere with Outlook Express.
If this does not resolve your problem are you running anti
virus software or firewalls? If so disable them and try
again. If the problem has vanished, configuration of these
products could be the problem, particularly if they are set
to automatically scan incoming and outgoing email.
NOTE: Windows XP has a firewall built into the operating
system which you can disable by selecting there too and try
The basic checks have now been completed. If you are still
getting this error message, there are two more drastic
options to try. The first is to reinstall TCP/IP from
scratch in case this component of Windows has somehow become
corrupted. To do this click on the Start menu and then enter
your Control Panel. Next double click the Internet Options
icon and select the Connections tab. From here you should be
able to identify your dial-up connection which you need to
select and then click on Settings followed by Properties and
select the Advanced tab. Here the checkbox for the Internet
Connection Firewall should be unchecked to test whether it
is causing this problem.
If this does not resolve the problem in windows XP try
resetting the TCP/IP stack, by:
If you're still having problems, it could
be that Outlook Express is itself corrupt. Microsoft's
Instructions on how to delete it and reinstall it, along
with making a backup of your address books etc, are located
here for Windows 95, 98, and ME and
here for Windows 2000.
- Clicking on Start then
Run then type in cmd
- On the screen which opens, type
in netsh int ip reset c:\resetlog.txt