Error 691: Access
denied because username / password is invalid on the domain
This means your connection attempt has
been refused for the reason due to incorrect login details.
This can be resolved by following these steps:
Ensure you are using the correct
username and password. The format for entering your
username is CustIDxxxx_uni@dslconnecti.co.uk
Please also bear in mind the
password is case sensitive, check your Caps Lock
function on the keyboard to ensure you are not typing
capital letter when you intend to type in lower-case.
Even if your username and
password is automatically saved from previous
connections it is possible for this information to
become corrupted. Please delete anything saved and
attempt to retype the correct information.