Troubleshooting
Outlook Express Error 0x800420CB
Symptom
You may get the following error message:
- Message Could Not Be Opened From
Outbox Folder, Account: pop.yourname.
-
MailAccount',Server:'smtp.dslconnect.co.uk',
Protocol:SMTP,Port:25,Secure(SSL):No, Error
Number:0x800420CB
Solution
The usual cause of this problem is an
Outbox.dbx file which has become corrupted. To fix it,
- Click Tools
- then Accounts
- Click the Mail tab
- Click a duplicate mail account,
and then click Remove . Keep doing this until all
duplicated have been removed.
- Click Close
Still having problems with this error
message? Try renaming the Outbox.dbx file, although this
will permanently delete any messages still in the outbox.
- Close Outlook Express.
- Right-click the Start
button on your PC's desktop
- click Find or Search
- Search for the Outbox.dbx file
- Right-click the file, click
Delete, and then click Yes
- Start Outlook Express, and then
try again